Senior Technical Writer -job career Canada

Job title: Senior Technical Writer (5 Month Contract)
Organization: CIBC
Location: Toronto, Canada
Deadline: 30/7/2013

Company Overview
Every day, our 42,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. This focus drives our decision making and is underpinned by our commitment to corporate responsibility.

CIBC is a leading Canadian-based global financial institution. Through our three major businesses - Retail and Business Banking, Wealth Management and Wholesale Banking - we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC's Lines of Business, please visit our website.

CIBC focuses on what matters to our employees - access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
Senior Technical Writer (5 Month Contract)
Job Description
CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.  To learn more about CIBC’s Lines of Business, please visit our website.


The CIBC Group of Companies operates in one of the most dynamic business environments in the world. Through intelligent growth, an emphasis on superior customer service, and maintaining an open environment where the development of people is one of our highest priorities, we ensure we remain one of the leading North American financial services companies. As a corner stone to enhancing CIBC’s position in the market place, increased emphasis and executive direction is being given to continuously improving services delivered by Technology Operations (TO) across all the CIBC lines of business.


As a group within Infrastructure Business Services, Continuous Improvement (CI) provides services to improve TO operational capabilities and promote service excellence. We guide the delivery of improvement initiatives by using proven methods, techniques and tools focusing on people, process, and technology.

Job Overview
As the Senior Technical Writer apart of the Training & Documentation Services team, you will research, develop, and maintain documentation critical to Technology Operations.  You will ensure that the most current information and knowledge is accessible, so that it can be applied to support Technology Operations and the CIBC lines of business.

Job Requirements
–                  Work with various groups to determine, produce, and support documentation requirements for Technology Operations documentation requests.

–                  Maintain existing documentation in accordance with internal audit requirements.

–                  Maintain the documentation repository to ensure version control mechanisms are in place and reportable.

–                  Provide consulting services to internal business groups on documentation or knowledge sharing practices designed to improve business results (services include, but are not limited to, templates and SharePoint).

–                  Account for and communicate status via time system, tracking databases, and project communications.

What We’re Looking For 

–                  Successful candidates must exhibit CIBC’s values of trust, team work, and accountability.

–                  4+ years of experience as a Senior Technical Writer in a Technology environment, or in a similar role.

–                  Must have the knowledge and ability to express complex concepts in simplified written, verbal and/or visual means.

–                  Must have knowledge and the ability to assess and communicate technical information appropriately to audiences.

–                  Must have knowledge and experience working with Microsoft Word templates and styles.

–                  Must have experience working with Sharepoint 2007 or higher.

–                  Must have experience and knowledge of style guides and their impact to writing projects.

–                  Experience working in large corporate environment and/or financial/banking environment considered a strong asset.

–                  Project experience considered a strong asset.

–                  IT Infrastructure experience or exposure considered a strong asset.

–                  Must be able to multi-task and prioritize with minimal guidance.

Other Information 
–                  Must be able to meet the schedules of several concurrent projects and priorities.

–                  May need to work/attend numerous meetings in a variety of office locations.

How to apply: Visit;  http://www.careerbuilder.ca/JobSeeker/Jobs/JobDetails.aspx?job_did=J3F4G66GCSMQZ247TPZ&siteid=sep_can_wow_tor

To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com.