IT Application Support Analyst - Employment,career opportunity in Canada

Job Title:  IT Application Support Analyst - Lethbridge, AB
Location: - (Lethbridge, Alberta, Western Canada, Canada)
Company: Cargill, Inc
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: N/A



Cargill Animal Nutrition provides customized animal productivity solutions to commercial producers across the Americas, Europe, and Asia. Rather than focusing on standardized nutrition products, we create customized ingredient blends and management programs to fit each situation. Our research-proven management and nutrition technologies suit the specific needs of our diverse array of customers. Our animal nutrition experts offer the scope and creativity to serve the unique needs of each customer.

Position Overview:
As the IT Application Support Analyst based out of our district office in Lethbridge, AB, you will provide help desk support to the business, primarily in the area of IT and systems support, but also on special projects, as needed. You will be the primary escalation contact with end users and resolve first level issues in a timely manner.

Principal Accountabilities:
 20% - IT Coordinator
    Facilitate/problem solve employee help desk tickets with Cargill Help Desk
    Resolve localized IT issues (set up printers / managing settings)
    District purchaser for all hardware/software as required
    Work with global IT for hardware reimaging/redeployment of assets

20% - District Infrastructure Contact
    Manage and maintain local network hardware and computer assets
    Communicate with the district employees as required by Cargill Help Desk
    Work with Cargill global IT for any network issues or problems

20% - SAP Master Data Coordinator
    Manage and maintain all aspects of the Master Data in SAP
    Work with Business Intelligence SAP for reporting as required

20% - Special Projects as required
    Office space project, implementation and/or integration of new customers or business requirements, etc.

10% - Information Protection Coordinator
    Manage all requirements for Cargill Technology & Governance (T&G) Risk and Controls at the District level
    Communicate to District employees as directed by T&G

5% - Employee Profile and Administration
    Set up / request new hire network ID's
    Request all required programs and access for employees

5% - Expert in complete Microsoft packages
    Trouble shoot employee issues with Microsoft programs
    Use expertise with Microsoft Excel to build and maintain spread sheets and Microsoft Access for data base maintenance as required

Skills:
Required:

    Completion of technical College degree/diploma of related field OR 2 years of equivalent job experience as IT Help desk in a large corporate environment
    Working knowledge of SAP
    Proven excellent communication and problem resolution skills
    Demonstrated patience, diplomacy, and the ability to work with all types of personalities
    Proven ability to work independently and self-directed
    Ability to navigate complex organizational structure and find solutions within a remote global team
    Must be legally entitled to work in Canada on a non-temporary basis



Click to Apply Now