IT Support Business Analyst - Employment,career opportunity in Canada

Job Title:  IT Support Business Analyst - Winnipeg, MB
Location: - (Winnipeg, Manitoba, Prairies Canada, Canada)
Company: Cargill, Inc
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: N/A


Cargill AgHorizons is the division of the company dedicated to creating value for agricultural producers, specifically grain and oilseed growers in the Prairies and Ontario. This division leads the industry in providing innovations in the areas of grain origination, agronomic and grain marketing consulting, and crop input supplies.
Professionally trained customer focus teams work one-on-one with their producer customers, building long-term relationships-striving to understand their farming business and providing distinctive solutions, matched to their unique needs.

Position Overview:
As the IT Support Business Analyst reporting to the Business Intelligence Manager, you will be responsible for providing 2nd level support for business applications and systems by working with the Support Manager and other members of the IT Support team on initiatives to contribute to overall improvement of the user experience to help manage and deliver support as an end-to-end service. You will also act as a liaison between IT and the business to deliver value added solutions with a focus on service requests and low rigor operational enhancements to existing systems that enable Business processes.

Principal Accountabilities:
50% - Provide 2nd level support for AgHorizons Canada line of business applications and systems including our ERP (Agrosoft), CRM (SalesLogix), Agronomics tools (Croplands), and reporting environment tools and processes. Work with IT and Business support team members on more complex issues related to applications. Act as an escalation contact within the Business Unit to follow up on issues not being resolved in a timely manner, ensuring a positive end-to-end user experience.

35% - Act as a liaison between different areas of the business and within the IT department with a focus on service requests and low rigor operational enhancements. Work with business subject matter experts to determine and document customer and Business Unit needs, gather requirements and provide solutions.

15% - Provide governance and best practice on various activities including: support communications to the business unit; coordinate spring and fall busy season activities; work with Support Programmer to govern Transition to Maintenance; perform the Change Planner role in ITIL Change Management; manage content (Owner) for the AgHorizons Canada Global IT SharePoint public site.

Skills:
Required:

    Degree or diploma in Computer Science, Management of Information Systems or related discipline
    3 or more years of experience in an IT Application support role
    Strong interpersonal skills
    Strong written and verbal communications skills
    Must be legally entitled to work in Canada on a non-temporary basis

Preferred:

    3 or more years of experience as a Business Analyst
    Practical experience using Viatil/Remedy for incident management
    Experience supporting any of the following products: Agrosoft, Croplands, SalesLogix, Actuate, IBM Cognos Impromptu, IBM Cognos Powerplay
    Demonstrated SQL skill





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