Client Services Specialist(Bell Corporate)-career opportunity in Canada

Job title: Client Services Specialist
Req ID 19107
Company: Bell Corporate
Post Type: Call Centre
Position Level: Non Management
Job Location: Canada : Ontario : Mississauga
 Deadline: 03/Oct/2013
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Corporate Services offers best practice services to support the organization, including Communications, Human Resources, Real Estate, Procurement and Legal.

CLIENT SERVICE SPECIALIST
Bell Conferencing, a 100% owned Bell Canada subsidiary with Toronto, Montreal and Vancouver locations, is a leader in the Conferencing industry, providing audio, video and web-based conferencing services to private and public sector customers in Canada.

Bell Conferencing offers a range of audio conferencing services, from fully automated calls that require no pre-booking, to Operator-Handled Event Calls as well as web conferencing, webcasting services.

Our wide range of services allows companies to simplify meetings, increase the frequency and effectiveness of team communication, save time and improve productivity, as well as decrease travel time and expenses.

Job Description:
You are an energetic and positive individual who strives to provide superior customer service to all clients.

The Client Service Specialist is responsible for responding to all customer requests concerning business services and billing, in a queue environment (phone, email, and incident report). You will access multiple applications to service the clients and will also interface with other departments in order to provide clients with the best conferencing solutions.

You will assess customer needs, negotiate and create customer audio and web accounts by fact finding, listening and promoting conferencing solutions to our Mass customer base.

You will provide first level technical support to end users, while maintaining our established service levels for audio and web services.

You will deliver live training of our Web Conferencing Products for new and existing customers (including demonstrations to prospective clients).

Essential qualifications / competencies:
- Previous Call Centre experience
- Demonstrate a high level of customer relationship skills to include professional

telephone etiquette
- The ability to demonstrate empathy for and focus on the customer
- High proficiency to question and listen to your customer, to determine their needs.
- Demonstrate Technical aptitude and troubleshooting ability
- General understanding/knowledge of internet terminology
- Problem solving, analyzing and prioritization skills
- Ability to anticipate future obstacles and consider alternative solutions
- Able to work independently, but still be a member of a team

– Be highly flexible and self motivated
- Proficient written and verbal communication skills in English and French
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint) and operating systems
-Have the ability to work in a challenging and evolving environment

Preferred Qualifications/Competencies:
- Experience in Audio, Web conferencing and Web Casting
-Previous working knowledge of Metra Tech, Sales Force, Global Payments, Great Plains

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell has a diverse workforce and is an equal opportunity employer.

Created: Canada, Ontario, Toronto

Click here to Apply Online