Job title:Supervisor, Customer Services
Company: Holstein Canada
Location: Brantford, Canada
Deadline: 27/09/2013 ·
HOLSTEIN CANADA is the largest dairy breed association in Canada with a history spanning more than 128 years and serving a membership of more than 10,000 active dairy producers. With dynamic leadership and a new vision and strategy, we are eagerly embarking on an exciting organizational rejuvenation.
We offer a strong team-oriented workplace, an exceptional health & dental benefits program, supportive leadership, and the chance for you to play a key role in our future.
Our hard-working Herdbook & Genotyping Services team is currently seeking a successful and compassionate Supervisor, Customer Services. This position oversees the customer service function, including the Genotyping and NLID & Client Services areas.
YOU are a well-respected team leader. You can get the best out of people by listening, coaching and problem-solving. You have a thirst for knowledge in the dairy industry and in dairy genetics, and you enjoy sharing what you learn. You are able to simplify and standardize processes and you continually find ways to “make things run smoother”.
As SUPERVISOR, you will:
Contribute to your team’s growing knowledge base of the dairy industry and dairy genetics
Lead, coach and mentor your team, helping them to achieve individual, team and organizational goals
Manage performance and arrange for team/individual training
Coordinate and evaluate services; strengthen processes to improve operations
Regularly interact with customers, members and industry partners
What you bring to the table:
Bilingual, or able to communicate well in English & French
2-3 years’ leadership and/or supervisory experience
Post-secondary education in Agriculture, Business or a related field
Passion for dairy industry and knowledge of dairy genetics
Experience in establishing, analyzing and improving processes and services
Experience as a coach, trainer and facilitator
Proficient in MS Office suite, particularly Excel
As part of the selection process, a French proficiency assessment will be conducted. Applications accepted: until position is filled Tired of commuting to Downtown Toronto? Think West! We’re based in Brantford, close to the 403; within a 40 minute commute of West Mississauga, Oakville and Burlington, Hamilton, KW/Cambridge and Woodstock. We thank you for your interest in working at Holstein Canada! Due to the volume of applications, selected candidates will be contacted directly.
Click here to Apply Online
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