Information Technology Helpdesk Analyst - #00OXP - Employment,career opportunity in Canada

Job Title:  Information Technology Helpdesk Analyst - #00OXP
Location: - (Winnipeg, Manitoba, Prairies Canada, Canada)
Company: Monsanto
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive



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-         Maintain database of equipment and hardware for maintenance and audit purposes.
-         Call entry in call tracking database
-         Assist with creation and maintenance of standard Images for new and existing computer configurations
-         Hardware repair: Trouble shoot issues, correct when possible, coordinate service if required, maintain logs, setup and configure computers.
-         Software: troubleshoot issues and correct, load and configure software, help with how to ??s. Instruction on use of Outlook, MSOffice products, SAP GUI, VPN.
-         Assist new users with access to LAN, Intranet, dialup, email, and operation of assigned computer equipment.
-         PC Configuration: setup computers, desktops, laptops, handhelds, tablets and peripherals for new employees or employees changing existing equipment, new setups, clean files on old setups, transfer user data and mobile mail boxes and software/personal files, setup and relocate hardware.
-         Help desk: telephone and email assistance, desk side assistance, coordinate and schedule work requests
-         Configure mobile post offices, fix corrupt mobile post office databases, trouble shoot and resolve issues on email transfers, unlock passwords, Credent issue resolution, install software.
-         Assist in disposal of obsolete equipment
-         Provide a weekly summary of activities, work completed and in progress.-         Attend weekly team meetings to review and discuss helpdesk calls, trends, project status, vendor orders, etc.

Qualifications:

Extensive working knowledge of Windows XP, Windows 7,  Office 2007, Internet Explorer, Blackberry's, iOS Basic datacom networking, basic Windows NT Server 2003/2008 administration.

High degree of experience troubleshooting hardware and software; ability to conduct research into a wide range of computing issues as required.

High levels of experience providing customer support, either in person, over e-mail or the telephone.

Ability to interact with clients in an efficient, professional manner.

Demonstrated ability to communicate clearly and effectively in user-friendly language, both verbally and in writing is essential; proven track record of resolving difficult issues.

Ability to absorb and retain information quickly.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Team Player.

Education / Experience:

College or University education in a Computer-related technology, or a minimum of 2 years experience working in an IT helpdesk environment.




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