Repair Coordinator(Arc’teryx) career opportunities in Canada

Job Title: Repair Coordinator
Job type:Full-time
Company:Arc’teryx
Location: Burnaby
Deadline:26/08/2013
Arc’teryx is an energetic and exceptionally innovative company, with over 500 employees. Our ongoing success stems from an uncompromising passion to continuously challenge, and radically improve, the status quo. At the foundation of our organization is a dynamic team of exceptionally talented, fun, and active people.

Our modern head office is located on Vancouver’s picturesque North Shore, near the Second Narrows Bridge. We promote a casual and fun work environment that supports and encourages work-life balance. We also have plenty of parking, a bike room, indoor staff bouldering gym, frequent summer BBQs and other events, as well as a great employee discount.

We are looking for a very organized individual with strong communication skills to join our Warranty Service department as Repair Coordinator. In this role you will provide exceptional customer service and act as the main contact person for the Warranty Service team.

Ideally you will have:

• Highly effective verbal and written communication skills, including the ability to effectively communicate with multiple departments and teams
• Comfortable using a variety of communicational tools such as phone, email, and webcam
• Strong organizational skills
• Proficiency in Microsoft Office
• Ability to take initiative and work without direct supervision
• Comfortable working in a fast-paced environment requiring negotiation and problem solving skills
• Own or have access to a vehicle regularly to travel to the head office
• Cantonese or Mandarin language skills
• Some experience in quality control an asset
• Knowledge of Arc’teryx sewing and lamination techniques
• Interest or involvement in activities that we make product for
• Extensive knowledge of Arc’teryx product and how it’s used
• Experience with TAS

Your responsibilities will include (but are not limited to):

• Provide customer service that distinguishes our brand from the competition
• Act as the main contact person at the factory for the Warranty Service team
• Maintain reporting documentation for use by service teams, Quality Control and Design
• Make final decisions based on judgment and communication with Warranty Service team when required by warranty/repair operators
• Coordinate repair operators, monitor repair turnaround time, and predict and communicate needed allocation of repair operators in the Factory
• Support repair process and technique improvement
• Work closely with Quality Control staff and assist with quality control work to ensure that Arc’teryx’ workmanship standards are met on all repairs
• Ship out repaired product and send trigger emails to customers
• Order raw materials for repair team and individual repairs

How to Apply:
If this sounds like you, then please apply by attaching your resume and cover letter in PDF or Word format to hr@arcteryx.com.
 It is important to quote “13 07-RC-web” in the subject line of your email.

Arc’teryx hires on the basis of merit and is committed to Employment Equity.

You can expect an email acknowledging the receipt of your submission within 5 days of your initial correspondence.

Thank you in advance for your interest in Arc’teryx.