Organization: Premier Equipment Ltd.
Job Location: Tavistock,Ontario Canada
Deadline: ASAP
Essential Duties:
- Work with the store management team to develop and follow an annual service budget and plan to provide realistic, attainable and measurable service profit goals and operational objectives.
- Participate in the development and execution of the Service marketing plan.
- Resolve customer complaints relative to service with a focus on customer satisfaction and retention.
- Recruit, train, appraise and provide direction to service personnel to support service sales growth and customer service requirements.
- Control and maintain proper paper flow in the Service Department to reflect all service activity necessary to audit and assess the performance of the department and individual employees on a monthly basis.
- Assist in the appraisal of repair work coming into the Service Department.
- Provide a leadership role within the service department while working alongside shop and field technicians to achieve departmental goals and tech efficiency.
- Schedule and assign jobs and work areas to the employees according to their skills and knowledge.
- Ensure that the service department is equipped with the necessary tools and service equipment and that they are maintained in good working order.
Skills and Requirements:
- Strong leadership and communication skills to effectively direct and promote teamwork, cooperation and customer satisfaction.
- A natural mechanical proficiency along with knowledge of diagnostic equipment and specialized tools is required.
- Must be thoroughly familiar with John Deere and competitor’s products.
- Must demonstrate the skill and knowledge required to direct repair work.
Click HERE to Apply Online
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