Job title:Department Manager
Type: Full time
Location:Yorkdale Shopping Centre, Toronto, Ontario
Deadline: 30/7/2013
Overall Job Function:
Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M Values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
• Organizes and distributes the work of his/her staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the Store Manager
• Manages, recruits, on boards, trains, develops and provides succession planning for the staff in the store in partnership with the Store Manager
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions
• Assists the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
• Ensures garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
• Maintains high quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling on the selling floor, in the fitting room and at the cash
• Assists Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability
Minimum Candidate Qualifications:
• High School Graduate or equivalent; College Diploma or Bachelor’s Degree preferred
• Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
• Ability to provide leadership, motivate and develop our staff through H&M Values
• Excellent written and verbal communication skills.
• Proven organizational and analytical skills
• Ability to be proactive to drive sales by creating selling opportunities
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and work under own direction
• Ability to work strategically, tactically, and operationally
• Ability to multitask in a fast paced environment
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Ability to provide feedback in a constructive and professional way
• Ability to handle conflict and resolve problems constructively
• Experience in administrating progressive discipline process and performance management
• Open availability including evenings and weekends; ability to work flexible hours and extended hours at times
• Minimal travel required as necessary (i.e. workshops)
How to apply: visit; http://career.hm.com/content/hmcareer/en_ca/findjob/jobs/imported/2013/7/15/00138747.html
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