Customer Service Representative(Aerospace)- Employment, career opportunity in Canada

Job title:Customer Service Representative (944)-TOR01502
Job ID:944
Primary Location: CA-ON-Toronto – Downsview
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular
Deadline: 9/9/2013 
Description:
In addition to performing all the duties of Operator Data Collection Technical Support (Code 741) this classification will perform; retrieve maintenance cost data files from Bombardier Aerospace Operators and Vendors, group and sort; process electronic reliability data files when complicated data parsing techniques are needed (typically for new customers and for Asian operators); assists in conducting data integrity checks as required to identify erroneous or suspect data inputs and recommends corrective action; investigates and recommends some system changes to improve the accuracy, efficiency and control of processes and procedures related to all activities with respect to the Maintenance Data databases; provides information to Maintenance Data users as requested and assists with the ongoing review of the present system and implementation of enhancements; provide answered questions from users pertinent to transaction procedures and their impact.

In conjunction with the FRACAS Analysis department personnel, assist in developing new or remedial systems relative to the reporting of maintenance data by aircraft operators and component suppliers.

Assist new customers in setting up data collection types and file formats as defined by the EDSE (Electronic Data Standard Exchange) requirements; maintains and updates user manuals, table files, reports and other relevant data; assists in organizing reliability conferences with operators and partners.

Performs other related duties and tasks as assigned.

May be required to direct the work of junior personnel and assist in their training.

Qualifications:
Must have proven customer support experience and facilitation, dispute resolution, and communication skills. Requires strong interpersonal skills and the ability to interact directly with customer representatives at all organizational levels. Must have good organizational and administrative skills. Works with minimum supervision and direction.

Requires a comprehensive knowledge of the Spares Department and related company procedures. Previous experience with aircraft parts, stores functions and the ability to read and interpret engineering drawings and technical manuals. Should be familiar with various departments’ functions that support all aspects of order administration.

Requires good computer skills, knowledge and experience in manual and computerized inventory systems and the ability to use relevant software. One year of experience in an inventory management and distribution environment would be considered an asset.

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