Job title:Bilingual (English/French) Customer Service Representative
Company:– Aimia Inc
Deadline: 20/09/2013
The ideal candidate is very comfortable speaking with customers over the phone troubleshooting complex member inquiries.
Roles and Responsibilities:
Receives, processes and verifies the accuracy of orders from customers utilizing the internal CRM systems and customer purchase orders
Initiates required action for response to customer service requests for order changes
Service the maintenance of order/customer information files and communicates changes to the appropriate departments
Ensures and provides quality service to both internal and external customers
Performs assigned system maintenance to various electronic order files
Participates and provides expertise as a member of the customer service’s departmental team.
Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole
Qualifications and Education requirements:
Minimum 2 years experience in a customer service capacity
Excellent oral and written communication skills in English/French
Excellent organizational skills – the ability to prioritize and meet deadlines and work with constant interruptions
Problem solver and being able to work under pressure
Creative and resourceful with the ability to think “outside of the box” in order to develop client focused solutions
Able to carry tasks through to completion
Team player with the ability to work well independently
Experience in a merchandise environment
Client contact / sales experience
Great computer skills
Schedule Monday to Friday between 8:00 and 18:00
Click here to Apply Online
No comments:
Post a Comment