Transit Customer Service Representative(Government)-career opportunity in Canada

Job title:Transit Customer Service Representative
Deadline:September 27, 2013
Government Jobs
Job Overview
Under the supervision of the Transit Manager, the Transit Customer Service Representative, will provideAB exceptional customer service for Transit and Transportation customers while promoting the City of Grande Prairie’s Guiding Belief’s. The position will also provide administrative assistance to the Transit Department’s management team and perform full secretarial and clerical duties of the Transit Department.
Performs other related duties as required.
Typical Duties:
    Promote City of Grande Prairie ‘Missions & Values’
    First contact for Transit customers
    Secondary contact for Transportation customer inquiries
    Handles customer complaints directed to the Transit and Transportation Department
    Display the highest ethical and professional behaviour in assisting and working with customers, co-workers, and outside agencies associated with the City of Grande Prairie
    Personnel, and outside agencies associated with the school
    Input and manage data for statistical transit operations and performance
    Record and distribute minutes of meetings
    Back-up phone coverage for Transportation Services Department
    Provide leadership in the Transit office in the absence of the Transit Services Assistant
    Participate in appropriate in-service and workshop programs and attend any required meetings
    Other job-related duties as assigned

Education, Training and Experience Requirements:
We are seeking an individual with a Grade 12 education. A minimum of 2 years of hands on administrative support experience is an asset. Office administration certificate and experience in the public transit industry are an asset.

Knowledge, Abilities and Skills:
·Knowledge of ability to deal courteously and tactfully with the public, in person and on the phone. The ability to establish and maintain effective working relationships with the public, other professionals in various fields, co-workers, and other City departments is also required.

·Extensive experience with Microsoft Office applications, Internet & Intranet.

·Exercise mature judgement to deal effectively with staff and customers and always provide a high standard of customer service

·Demonstrated ability to plan and organize multiple tasks, determining reasonable priorities for deadline-driven completion

·Demonstrated ability to make decisions independently, using good judgment.

·Ability to maintain confidentiality and discern sensitive issues.

How to apply:
To apply, please submit resume in confidence to Jason Henry (jhenry@cityofgp.com), Transit Manager by September 27, 2013.
For further information, see our website www.cityofgp.com, email us at the address above, or fax (780) 538-4667

We would like to thank all applicants for their interest; however, only those short-listed for interview will be contacted.