Call Centre Operator ( BC SPCA) career opportunity in Canada

Job title:Call Centre Operator
Organisation: BC SPCA
Location: Vancouver, Canada
The BC SPCA has a 118 years young and growing stronger every year. We are a non-profit organization dedicated to protecting and enhancing the quality of life for domestic, farm and wild animals. Through our 41 locations throughout B.C. and provincial office in Vancouver, the BC SPCA provides a wide range of services and programs to help nearly 29,000 animals in distress and need each year.

The BC SPCA is recruiting for a full-time Call Centre Operator at our Victoria Call Centre. The position is responsible for providing excellent customer service and accurate and timely advice and information as a call centre operator engaging in inbound and outbound calls to and from the public and internal stakeholders.

The Call Centre Operator is also responsible for, amongst other things, entering animal cruelty complaints, handling general enquiries and transferring calls within the BC SPCA. In addition, the individual may be required to provide administrative support to various BC SPCA departments.

The ideal candidate will have a minimum of six months experience working in a high volume call centre environment. The candidate is committed to professionalism and excellence in customer service. The successful candidate has demonstrated excellent oral and written communications skills as well as being able to react quickly, logically, efficiently and calmly in emergency situations.

The candidate will display exceptional prioritizing and multi-tasking in an emergency, priority driven environment and is able to remain flexible and adaptable in an every changing work environment while contributing to the teams goals.

Experience working or volunteering with animals and knowledge of British Columbia geography is an asset.

Successful candidates will be legally entitled to work in Canada and be required to undergo a criminal record check as a condition of employment. Interested and qualified candidates are invited to send us a resume and cover letter in confidence, in Word or PDF format by email to:  resumes@spca.bc.ca. Help us make a difference.

To ensure delivery, please use the following subject line for your email: “BC SPCA Job Posting – Call Centre Operator”.

No telephone calls please. We thank you for your interest in the BC SPCA, however only candidates selected for an interview will be contacted.

The BC SPCA is a registered not-for-profit organization BN 11881 9036 RR0001.

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