Job Title: Real Time Coordinator
Job type:Full-time
Organization:NorthwesTel
Location:Yellowknife, NT
Deadline:16/08/2013
Description:
Applications are now being accepted for a full-time, temporary, 6 month position of Real Time Coordinator located in Yellowknife, NT.
Duties:
1. Manage daily workload to ensure service level objectives are met.
2. Assign additional work outside of normal schedule based on pre defined skills and guidelines.
3. Reassign work through contingency plans when required based on skill to meet service levels and customer commitments.
4. Work closely with Field Operations Managers, Field Operations Foremen and Workforce Schedulers.
5. Answer technician’s calls on progress and provide support to the Field Forces real time.
6. Validate billing information is correct on customer orders and enter the charges to customer account.
7. Sign off all work when work has been completed and book any follow up appointments.
8. Shift work may be required to support technicians.
9. Contact customers as required for appointment information, rescheduling, etc.
Qualifications:
1. Grade 12 education.
2. One year experience in a clerical or administrative position.
3. Must pass qualifying test including computer skills, organizational skills, customer service skills and communication skills.
4. Experience in Cable or Telecommunication industry is an asset.
5. Working knowledge of Northwestel’s provisioning and assurance processes, programs and software is an asset.
6. Knowledge of Northern geographic areas is an asset.
Compensation:
The starting wage for this position will be within the range of $19.5710-26.2385, and is subject to the candidate’s relevant years of experience.
How to Apply:
To apply, please submit a cover letter and a resume, quoting reference #13-1236Nwtel, , via fax number to (867) 668-3236 or email to careers@nwtel.ca.
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