Solutions Integration Consultant- Employment career USA

Job Title: Solutions Integration Consultant
Location: Mississauga, ON, CA
Job type:Full-time
Organization:Bell Canada
Req ID 10909
Deadline: 22/08/2013Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.

Overview:
Bell Business Markets is looking for experienced Systems Integrators to join our team in delivering Contact Center solutions to clients across Canada. The Systems Integrators will be responsible for project work related to solution deployment, upgrades and assessments. The successful candidates should have experience in Genesys implementation and have the right mix of education/certifications and on the job experience to ensure Bell high standards are achieved. This position is ideally suited to candidates who have the ability and desire to work on different types of projects (development, integration, and configuration) across Canada.

Responsibilities:
    IVR/CTI Contact Centre solution design, development, installation, and implementation with Genesys at the architecture/integration level
    Leads and participates in functional analysis of IVR and CTI specifications.
    Works with clients to define requirements for call routing, call treatment, reporting, IVR, WFM and operational management
    Translates client requirements into systems configuration
    Creates feasibility and effort estimates.
    Creates architecture documents
    Designs solution that will meet customer peak period requirements in a HA environment
    Plans solution delivery steps, deployment phases, quality assurance guidelines, and identifies delivery team members.
    Designs system redundancy to ensure business continuity
    Works closely with and supports the project management/ integration teams to ensure delivery.
    Assist Sales team in pre-sales activities by providing accurate work estimates, and contributing to proposals and RFP responses.

Qualifications:
    3+ years of Genesys implementation and deployment experience
    Knowledge of one or more of the following disciplines:
    Genesys Framework (Architecture, Installation, Configuration)
    Genesys SIP
    Call Center Reporting using Genesys (CCA, Infomart, CCPulse+)
    Routing Strategy development
    Outbound installation and configuration (OCS, CPD)
    Genesys Multi-Media (Email, Chat, Open Media) o IVR Platform install and application development (GVP, VXML, Genesys Studio, Composer, etc.)
    WFM
    Knowledge of Genesys contact centre solution products.
    Knowledge of other contact centre solutions, such as: call recording and workforce management
    Flexible, mobile, with a desire to work on different types of projects (development, integration & configuration) within different regions across Canada.
    Strong customer skills, with work experience at customer sites
    VXML, Java, C, C++ programming languages
    LAN and IP internetworking
    Software development and systems integration
    Working knowledge of Database systems (Oracle, SQL)
    Integration experience with key Switches (Nortel, Avaya, Cisco, Aspect, etc.)
    Familiarity with overall Genesys architecture and solution set
    Working knowledge of various operating systems (Windows, Unix, AIX)
    Excellent oral and written communication skills
    Able to travel for project engagements (up to 25%)
    Eligible to work in Canada

Preferred Skills/Experience:
    Post Secondary Degree (or Diploma) related to IT, MIS, Mathematics or Engineering
    Genesys Certified Professionals (CIV, DIV, CVP, COV, CWFM)
    Genesys multiple site and High Availability configuration experience
    Knowledge of Networking and IP Telephony concepts
    Strong Database experience
    Demonstrated client management skills at different levels
    Previous consulting experience
    Ability to work well under pressure and produce results, under the constraint of time and budget
    Ability to plan, organize and prioritize own time while accomplishing tasks in a cost effective manner
    Experience presenting at the Senior Management level to internal and external clients
    Bilingual, English/French

BCE:WKP #Feature *LI-RY

How to Apply: Click here