Retention Strategy Specialist- Employment in Canada

Job Title: Retention Strategy Specialist
Position Type: Regular, Full-time
Position Level: Management, CP2
Job Location: Mississauga
Deadline: 20/08/2013
Req ID 15160 – Posting Location (1) – Job Province / State (1) – Job City (1) – Planning & Analysis – Bell Corporate
Description:
Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape your future.

An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.

Retention Strategy Specialist – Bell Mobility

Do you enjoy analyzing Data and building a compelling story?

Are you looking to make a positive impact on the business?

Are you a self-starter with high degree of initiative and energy?

If you answered an enthusiastic YES to the above, this role could be for you!

Being at the forefront of strategy and execution, we are always in need of talented people who like to get things done. If you are looking for more than just another place to work and are not afraid of challenges, we would like to hear from you!

The Role:
The Mobility Retention team is looking for a Specialist who can take churn results and key drivers behind cancellations and ultimately package this insight into a retention strategy. We are looking for a dynamic, resourceful and energetic person with proven communication skills, who can translate data into customer insight and recommendations.

Key Responsibilities:

•     Build effective working relationships with subject matter experts to understand and evaluate business trends and retention strategies
•     Package findings, effectively communicate and present to key stakeholders
•     Preparation of monthly, quarterly and adhoc presentations
•     Perform ad-hoc analysis on existing base to identify opportunities to introduce marketing programs to improve retention
•     Communicate strategic recommendations for marketing programs with measurable tactics that will drive the business
•     Lead cross functional meetings and guide the working groups towards cohesive and timely decision making
•     Deliver outstanding presentations to Executive and Senior team
•     Ensure communication liaison between various Marketing and Operations groups

Critical Qualifications:

•     3-5 years management experience in Marketing
•     Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
•     Highly organized, collaborative and the ability to manage multiple projects simultaneously
•     Ability to interpret data, manipulate spreadsheets and translate into meaningful insight
•     Action oriented and demonstrated ability to deliver timely results
•     Flexible and able to comfortably operate in an ever-evolving & changing environment
•     University Bachelor’s degree required
•     Advanced skills in Powerpoint and Excel (presenting results using charts/graphs)

BCE:WKP

*LI-AG

TC: MKT
How to Apply: Click here