Job title: Store Manager – Virgin Mobile (17531)
Req ID 17531
Job Type: Retail Stores
Position Level: CP2
Location: Canada, Ontario, Kitchener
Deadline: 09/15/2013
Come work for a company that loves you. At Virgin Mobile, we don’t have “customers”, we have Members. And Members get access to exclusive music events, VIP treatment, and killer music, entertainment, fashion and travel deals from the world’s must-have brands. From our Members to everyone that works here, we’re part of something special. Virgin Mobile has attracted more than 18 million Members worldwide. If you think you’ve got what it takes to join us and make Virgin Mobile even more awesome, then read on, my friend, and let’s spread the awesomeness around.
Job Description – Store Manager, Corporate Stores
Overview
Reporting to a Regional Manager the Store Manager is responsible for all aspects of leading and managing a profitable retail store by:
·Achieving sales targets; drives sales and member service
·Providing leadership to employees
·Managing store operations
·Managing human resources
Accountabilities:
Achieving sales targets; drives sales and member service
* Achieve the store sales targets, including quality of those sales; accessories, warranties etc.
* Ensure regular coaching is provided to all employees to maximize productivity
* Drive the acquisition and retention of high value members by ensuring the team executes on company selling and service standards
·Ensure execution of member service protocol within the store including member care and product care
·Drive incremental sales volume through local marketing programs and store events.
·Contribute to Virgin Mobile’s Goal of being number one in the eyes of the member.
Providing leadership to employees:
·Provide employees with open, honest and clear communication; and an open door policy
* Facilitate communication with team members using one on one meetings, staff meetings, company intranet, voicemail and e-mail.
·Keep self and team up to date on policies and procedures, and industry knowledge
·Share control; delegate tasks/responsibilities appropriately with clear direction
·Personify the Virgin Mobile Brand by representing oneself in accordance with company values and the Bell Business Code of Conduct.
Managing store operations:
·Manage in-store inventory, expenses, assets and cash control by complying to all policies and procedures related to corporate security and operations
* Maintain accurate in-store merchandising according to visual standards and current marketing promotions
·Schedule effectively and within designated hours budget to maximize member experience.
Managing human resources:
* Proactively recruit, interview, hire and train all employees
* Provide development to employees for personal growth and/or future roles within the company
* Execute on Performance Management when required to improve employee performance
* Complete HR Administration accurately and in a timely manner
Qualifications
·At least one year of employee management experience
·University degree/college diploma (especially with a focus on business/management) is an asset
·Two to three years of retail sales or customer service experience
·Proven sales, coaching and training skills
·Comfortable with various technology such as computers and mobile devices
·Excellent written and verbal communication skills
·PQ Only – Bilingualism in French and English
Working Conditions:
·Flexible to work day, evening and weekend shifts, based on business needs
·Flexible to work with a 35km radius of original store of hire
Disclaimer:
The above statements are intended to describe the general nature of work being performed by a Store Manager. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of a Store Manager.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Virgin Mobile has a diverse workforce and is an equal opportunity employer.
Click here to Apply Online
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