Job title:Team Leader – Residential Accounts Receivable Management (15970)
Req ID 15970
Company:Call Center – Bell Corporate
Location:Ottawa, ON, CA)
Deadline: 09/10/2013
Job Type: Management
Position Level: CP2
Location: Canada : Ontario : Ottawa
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Services offers best practice services to support the organization, including Communications, Human Resources, Real Estate, Procurement and Legal.
Collections Support Team Leader
Do you have strong leadership skills?
Would you like to be part of a team that drives superior performance?
Are you passionate about problem solving and offering innovative solutions to improve efficiencies?
Do you have strong data analytic skills?
If your answer to those questions is “yes!” then you may be the person we’re looking for to join our team!
Your Main Responsibilities
As a Support Team Leader for our Calrs Team, your core accountability will be performing data analytics and process optimization. You will also be responsible for managing and developing a team of support associates to reach and exceed objectives and drive results. In order to achieve this you must:
* Review current processes and perform process optimization
* Motivate and coach a team of 20 employees
* Lead, support and develop associates in a supportive environment with focus on continuous improvement
* Communicating expectations, analyzing results and providing feedback
* Manage absenteeism and performance objectives
* Analyze results in order to identify trends
* Recommend and implement innovative solutions
* Prioritize and manage tasks in a fast pace environment respecting deadlines
* Facilitate and lead in change management
Critical Requirements
* Minimum 2 years experience in a call centre environment, preferably in a leadership role
* Proven track record in data analytics and process optimization
* Ability to see beyond the symptoms of a business issue, and create solutions in a logical and effective manner
* Proven leadership, coaching and motivation abilities
* Results oriented, strong analytical and data mining skills with an acute attention to detail
* Strong communications skills both verbal and written
* Ability to clearly articulate implications and recommendations in a business context
* Strong problem solving expertise
* Excellent time management and prioritization skills
* Highly motivated self-starter with the ability to work effectively either independently or in a team environment with minimal supervision
* Intermediate to advanced knowledge of Microsoft Office Suite; Word Excel and PowerPoint
* Post Secondary education in a related field
An asset:
* Proficient working knowledge of Bell’s systems and applications specifically related to the Calrs role (Onebill, Digitek, SARM, Arics, Bcris, Sipcip, NM1, Simple, Netterm, etc.)
* Call centre experience
* People management experience
* Bilingualism is an asset
Additional Information:
Flexibility in shifts including evenings and Saturdays
Location: Ottawa (160 Elgin), Montreal (600 Jean Talon),
BCE:WKP #feature
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Click here to Apply Online
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